This Privacy Policy sets forth TradeMore Services LLC’s (“Trademore”) policies and practices for the collection, use and disclosure of information we collect when you purchase devices from us.
We, and service providers acting on our behalf, collect information when you interact with us by contacting us and purchasing devices from us.
We collect information you provide directly to us or through eBay. This includes:
When you contact us or we contact you, we may monitor or record those communications with you for quality assurance, training and security purposes.
We, and service providers acting on our behalf, use the information we collect to:
We may disclose the information we collect in the following situations.
Our policy is to retain personal information as long as it is needed for business, tax, audit, investigative, legal and security purposes. We use reasonable technical, administrative and security measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. In addition, we train our employees on the importance of privacy and security, as well as proper ways to access, use and disclose customer information. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
You have choices about receiving marketing from Trademore. If you would like to be removed from Trademore’s email marketing list, you can opt out by following the unsubscribe instructions, usually found at the bottom of the emails.
The California Consumer Privacy Act, or CCPA, grants certain rights to California residents and businesses.
The Personal Information we Collect, How we Use and Disclose it, and How Long we Keep it
We describe the personal information we collect, and how we use it, in this Privacy Policy. We, and service providers acting on our behalf, collect personal information when you interact with us and purchase devices. California law requires that certain businesses also describe the categories of personal information they collect and use, and the sources of that information. Depending on how you interact with us, we may collect these categories of personal information:
We use this information for business and commercial purposes as they are defined by the CCPA. Business and commercial purposes include providing services to you; communicating with you and providing customer service; personalizing your experiences; improving our services; providing marketing and advertising; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes.
We disclose information to service providers that may use information for the same purposes, as necessary for them to perform work for us. Service providers are required to protect the information we disclose to them or they collect on our behalf and use it only for the specific purposes that we allow. We may also disclose information to third parties, such as partners and to law enforcement, among others, as detailed elsewhere in this policy.
We may also disclose information with your consent and as further described in other sections of this policy.
Our policies require that we retain records for as long they are needed for business, legal, tax, audit, investigative, and/or security purposes, and then securely delete or destroy them. We incorporate personal information into different types of records; it is not always retained by distinct data elements. For example, your name could be part of your customer account record, transaction record, or call records. Each type of record may be retained for a different time period depending on its purpose. We have established criteria for how long to keep different types of records.
Your Ability to Access, Delete or Correct Personal Information
You can request access to specific pieces and categories of personal information we collected about you in the past 12 months by submitting a privacy inquiry form. We will honor up to 12 requests every 12 months. You can use this same process to request that we correct inaccurate personal information we have about you. You can also request that we delete personal information we have about you using the privacy inquiry form. We may retain information we need for specific reasons allowed by the CCPA including: to provide the services you have requested, complete your purchase, and maintain an ongoing business relationship; to maintain information security; to exercise legal rights and comply with laws. All the personal information we retain today is only used for these purposes and retained only as long as needed, then securely deleted.
We Do Not Engage in the Sale of Personal Information or Sharing of Personal Information for Targeted Advertising
The California law gives residents the right to opt out of the sale or sharing of personal information. The term “sale or sharing” is broadly defined to include sharing personal information for monetary or other valuable consideration and the sharing of personal information for cross-contextual advertising purposes.
Trademore does not sell or share personal information or use personal information for targeted advertising.
In the past 12 months, we previously operated a website and allowed third-party advertising and social media companies to collect information about your visit to our site using cookies, pixels, tags, and similar web technologies. They could combine this information with information they collected about your activity and behavior during visits to other sites and use it to inform our and others’ cross-contextual advertising and provide more personalized advertising to you. The information we may have shared includes identifiers such as your IP address or cookie ID and your search and web activity on our site. This activity stopped when we shut down the website.
We Do Not Discriminate Against You
We do not discriminate against you if you take any of the actions described in this section (e.g., requesting to access, correct, or delete personal information). We will not deny goods or services, charge different prices or rates for goods or services, or provide you a different level or quality of goods and services.
Where to Submit Privacy Requests
You can submit a request to access, delete or correct data by submitting a privacy inquiry form. We require you to verify your identity before we fulfill your request. We endeavor to respond to your requests within 45 days, but it may take up to 90 days. If we need more than 45 days, we will contact you to let you know we need additional time.
You can authorize an agent to submit privacy requests on your behalf. To designate a business or individual as your agent, please submit a privacy inquiry form.
If you have questions about the California law described above, you can contact us by submitting a privacy inquiry form.
Reporting
California law requires that businesses report annually on the number of privacy requests they receive each year. The sections below report the number of requests to know, delete, correct, and opt out of selling and sharing for cross-contextual advertising that we received between January 1, 2025 and December 31, 2025. Trademore did not receive any requests from employees or contractors.
| Metric | Request to Know | Request to Delete | Request to Correct | Do Not Sell, Share, & Target |
|---|---|---|---|---|
| Total Requests | 31 | 1 | 12 | 49 |
| Complied with in whole or in part | 31 | 1 | 12 | 49 |
| Denied | 0 | 0 | 0 | 0 |
| Average response time (days) | <1 | 10 | <1 | <1 |
Additional information
California residents may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. Trademore does not currently share personal information with third parties for the third parties’ direct marketing purposes.
Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have comprehensive privacy laws that may provide residents with specific rights.
The Personal Information We Collect, How We Use and Disclose it, and How Long We Keep it
We describe the personal information we collect and how we use it in this Privacy Policy. We collect personal information when you interact with us and purchase a device. Depending on what services you use and how you interact with us, we may collect these categories of personal information for the following purposes:
| Information Category | Purpose of Collection and Use |
|---|---|
| Contact and personal identifiers including name, shipping and email address, other similar identifiers. | We use this information to provide our services, complete transactions, operate our business, communicate with you and provide customer service; improve our services; provide marketing and advertising; audit our processes and services; short-term transient uses; and security, fraud, and legal compliance. |
| Commercial information, such as records of products you purchase or our services. | We use this information to provide our products and services, operate our business, communicate with you and provide customer service; improve our services; provide marketing and advertising; audit our processes and services; short-term transient uses; research; and security, fraud, and legal compliance. |
| Other information that may identify, relate to, describe, or is capable of being associated with you. | We use this information to the extent necessary to provide services to you, accept payment for products and services you purchase, communicate with you and provide you with customer service, security and fraud prevention and legal compliance purposes, and for the purpose you provided it for. |
We may disclose information to service providers (“processors”) who may use information for the same purposes, as necessary, for them to perform work on our behalf. Service providers are required to protect the information they receive from us or collect on our behalf and use it for the specific purposes that we allow. We may also disclose information for legal compliance, credit processes, with your consent, and as further described in this policy.
We retain information only as long as reasonably necessary for business, accounting, tax or legal purposes, and then securely delete it.
Your Ability to Access, Delete or Correct Personal Information
You can request access to certain personal information we collected about you by submitting a privacy inquiry form. You can use this same process to request that we delete or correct inaccurate personal information we have about you. We retain personal information that is needed for reasons specified by applicable law, including complying with laws and cooperating with law enforcement in good faith, maintaining information security, preventing fraud, exercising our legal rights including defending against legal claims, and providing the services you use and the internal operations needed to maintain an ongoing business relationship with you. We only retain personal data for these purposes and keep it only as long as needed, then securely delete it.
You can authorize an agent to submit privacy requests on your behalf. To designate an agent, please submit a privacy inquiry form.
Personal Information and Profiles, Sale of Personal Information and Targeted Advertising
We do not use personal information to profile you to further decisions that have legal or similar significant effects. We also do not engage in the sale of personal information or targeted advertising.
Appeal
Some states allow you to appeal a denial of your privacy request. If you are a resident of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, or Virginia, and we deny your privacy request, you may submit an appeal of that decision using our privacy inquiry form.
We Do Not Discriminate Against You
We do not discriminate against you if you take any of the actions described in this section (e.g., requesting to access, correct, or delete personal information). We do not deny goods or services, charge different prices or rates for goods or services, or provide you a different level or quality of goods and services.
Questions
If you have questions about these laws, please submit a privacy inquiry form.
Additional Information for Connecticut, Delaware, Minnesota, Oregon, and Rhode Island Residents
TradeMore Services LLC is registered as active with the Oregon Secretary of State.
Privacy laws in Delaware, Minnesota and Oregon provide residents with the right to request a list of the third parties to whom Trademore may disclose consumer personal information. Rhode Island privacy laws require that a business identify the third parties to whom it has sold or may sell personally identifiable consumer information. “Third party” is defined as a person, a public agency/corporation, or a public body other than a consumer, a controller, a processor, or an affiliate of a controller or processor. Connecticut and Rhode Island define "sale" as the exchange of personal data for monetary or other valuable consideration.
In the past, Trademore has disclosed the personal information of Connecticut, Delaware, Minnesota, Oregon, and Rhode Island consumers to the following third parties: Google, Meta, Microsoft, Skai, and Ziff Davis.
We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date above. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.
If you have any questions about this Privacy Policy or our practices, please submit a privacy inquiry form.