Privacy Policy

PRIVACY POLICY

Effective Date: December 30, 2022

Trademore Services LLC (“Trademore”) values your business and is committed to protecting your privacy. This Privacy Policy sets forth our policies and practices for the collection, use and sharing of information we collect when you use our website Trademore.com (the “Site”) and our services.

I. COLLECTION OF INFORMATION

We, and service providers acting on our behalf, collect information when you interact with us by using our site, contacting us, and using our services.

We collect information you provide directly to us. This includes:

  • Your contact information, such as full name, email address, mobile phone number, and physical address;
  • Make, model, carrier and condition of your device;
  • Account and financial information; and
  • Correspondence you send to us.

We collect info when you contact us. When you contact us or we contact you, we may monitor or record that communication for quality assurance, training and security purposes.

We collect information automatically when you visit our site, including through cookies and similar technology. We may collect certain information automatically when you visit our site, such as the date and time of your visit, information about the links you click and pages you view within the Site, pages that you view before and after visiting our site, your Internet protocol (IP) address, Internet service provider, device and advertising identifiers, screen records, browser type, operating system, platform type, connection speed and other attributes.

We may use cookies, pixels, tags, web beacons, embedded scripts, and similar technologies to automatically collect this information. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. sites. Embedded scripts are programming language used to add interactivity to websites. Web beacons may be used to place advertisements, and web beacons and embedded scripts can be used to understand website traffic patterns and the number of visitors to our website, and to measure the effectiveness of advertisements or email advertising messages. By using our site, you consent to our use of cookies and similar technologies.

We collect information about you from others. We may receive information about you from other sources, including through companies that collect consumer information such as demographic and interest data. In addition, if you access third-party services, such as Facebook, Google, or Twitter, through the site or to share information about your experience on the site or with our services with others, we may collect information from these third-party services.

II. USE OF INFORMATION

We generally use the information we collect to:

  • Fulfill your requests for products, services, information and support;
  • Send you promotional materials from us or on our behalf;
  • Analyze the use of our site and user data to understand and improve the site and our services;
  • Fraud and security purposes, and to prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms of Use available in our “Terms and Conditions” for our site and services; and
  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

III. DISCLOSURE OF INFORMATION

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

  • Authorized service providers and partners. We share your information with service providers and partners who help us with specialized services, including email deployment, marketing, and data processing. This includes services provided by others to help us with analytics including, without limitation, Google Analytics, which may include storing and accessing cookies and other information on your computer or wireless device.
  • Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of Trademore, our affiliates, users, or the public.
  • With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

If you access third-party services, such as Facebook, Google, or Twitter, through the site or to share information about your experience on the site or with the services with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.

If you choose to engage in public activities on the site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

IV. SECURITY & DATA PROTECTION

Our policy is to retain personal information as long as it is needed for business, tax, audit, investigative, legal and security purposes.We use reasonable technical, administrative and security measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. In addition, we train our employees on the importance of privacy and security, as well as proper ways to access, use and disclose customer information. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.


You may see Trademore ads on others’ sites, services, apps and devices, as well as on the Trademore Site. These ads may be tailored for you based on information that we or companies acting on our behalf collect on Trademore’s site as well as other sites and apps where these advertising entities also are present.

These companies may place and access cookies, pixels, tags, web beacons, scripts, or use similar technologies, on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems. Information about your activities on websites and in apps where the entities are present can be combined and used to determine whether you fall into an audience advertisers wish to reach.

Advertising that is customized based on information about your visits over time and across different websites, apps and devices is known as “interest-based” advertising. In accordance with the Digital Advertising Alliance self-regulatory principles, we require that advertising companies disclose when they are using interest-based advertising techniques to deliver interest-based ads on our sites and apps as well as when they deliver Trademore ads on other sites. We also require them to offer you an ability to opt out of this use of your information. You can visit the industry-wide Digital Advertising Alliance opt-out page to learn more and opt out. Additionally, you will see an icon in or around online advertisements placed using interest-based advertising techniques. You can click on the icon to learn more and opt out. You can also opt out of the use of your device identifiers for interest-based advertising by selecting “Limit Ad Tracking” or “Opt out of Interest-Based Ads” in your device Settings.

The Trademore site may also include social network or other third-party plug-ins, pixels, or other similar technology and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets.

We, and service providers acting on our behalf, may also analyze visitor activity on our site to understand website traffic patterns and engagement, measure advertising effectiveness, and for other business purposes using cookies, pixels, beacons, scripts, or other similar technologies.

VI. YOUR CHOICES

You have choices about certain ways we use and share information about you.

Marketing. You have choices about receiving marketing from Trademore. If you would like to be removed from Trademore’s email marketing list, you can opt out by following the unsubscribe instructions, usually found at the bottom of the emails.

Website information used for interest based advertising You have a choice about whether certain information collected on websites, including Trademore’ site, is used to customize advertisements you see on the internet. Click on this icon in or around an advertisement and follow the instructions for opting out. Similarly, settings on your mobile devices let you limit the collection and use of information from your device for advertising purposes. You can also set up cookie controls through many browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse, disable, or delete these technologies, some of the functionality of our apps or sites may no longer be available to you.

VII. STATE PRIVACY RIGHTS

CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act

The California Consumer Privacy Act, or CCPA, gives you specific rights as a California resident.

The law provides you with the right to know what information we collect about you and how we use it, to access, delete, and correct that information within certain limitations, to tell us not to sell or share personal information about you, to limit the use of certain sensitive personal information, and to not be discriminated against for invoking these rights.

Your Right to Know

We describe the personal information we collect, and how we use it, in this Privacy Policy. We, and service providers acting on our behalf, collect personal information when you interact with us, use our services, and from our network and the devices you use. California law requires that we also describe the categories of personal information we collect and use and the sources of that information. Depending on how you use our services and how you interact with us, we may collect these categories of personal information:

  • Identifiers, including, name, billing and email address, mobile device identifiers, IP address, physical address, account credentials, and other similar identifiers
  • Personal information that reveals your account log-in, and debit card or credit card number
  • Identifiers, including, name, billing and email address, mobile device identifiers, IP address, physical address, account credentials, and other similar identifiers
  • Personal information that reveals your account log-in, and debit card or credit card number
  • Commercial information, such as records of products your purchase or our services, and financial information used for your transactions;
  • Commercial information, such as records of products your purchase or our services, you purchase and financial information used for your transactions;
  • Financial information such as credit or debit card information you use as your payment method for your transactions with us;
  • Internet or other electronic network activity information, including website activity, browsing history, search history on our site, and information regarding your interaction with our site;
  • Contents of your correspondence with us;
  • Financial information such as credit or debit card information you use as your payment method for your transactions with us;
  • Internet or other electronic network activity information, including website activity, browsing history, search history on our site, and information regarding your interaction with our site;
  • Contents of your correspondence with us;
  • Secure Account Information including account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials;
  • Secure Account Information including account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials;
  • And other information that may identify, relate to, describe, or is capable of being associated with you.
  • And other information that may identify, relate to, describe, or is capable of being associated with you.

Our policy is to retain personal information only as long as it is needed to provide our services and for other purposes described in this Policy, and delete or de-identify it when no longer needed. We may incorporate personal information into different types of records, not always by distinct data elements in order to provide our services and meet our obligations to you. For example, your name could be part of your customer account record, or transaction record. Our policies require that we retain records for as long they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them. Each type of record may be retained for a different time period depending on its purpose. We have established criteria for how long to keep different types of records, like customer accounts, billing, or browsing history records. Personal Information may be kept longer for legal, tax audit, investigative, and/or security purposes. Personal Information is disposed of when 1) we no longer have the consumer’s consent (if required), 2) it is not needed for our business purposes, and 3) we are not required to retain it for legal, tax, audit, investigative, and/or security purposes.

We use the information collected for business and commercial purposes as well as disclose it to third parties, such as vendors and partners and to law enforcement, among others, as detailed elsewhere in this Policy. “Business and commercial purposes” includes providing our services to you; communicating with you and providing customer service; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes.

We share information with service providers as necessary for them to perform work for us. We share with them (including in the last twelve months), the information they need to perform that work.Service providers are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow.

We allow select third parties to directly collect information about your activity on our site using cookies, pixels, web beacons, scripts, social network plugins, and similar technologies. These ad entities use information they collect to help us provide more relevant Trademore advertisements on other websites and apps and may also use information for their own or others’ advertising purposes. For information about how to opt out of these activities, please visit the “Your Right to Opt Out of Sale or Sharing of Personal Information” section below.We do not have actual knowledge that the personal information of consumers under 16 years of age is included in this selling or sharing.

Some of the information we collect may be sensitive personal information under California law which defines sensitive personal information as:

  • information that reveals your social security, driver’s license, state identification card, or passport number
  • account log-in, financial account, debit or credit card number along with required security or access code, password, or credentials allowing access to an account
  • precise geolocation
  • racial or ethnic origin, religious or philosophical beliefs, or union membership
  • contents of your mail, email, and text messages unless we are the recipient of the communication
  • genetic data
  • using biometrics to uniquely identify you and collecting or analyzing personal informationabout your health, sex life or sexual orientation

We do not use, sell, share, or disclose sensitive personal information, as defined by California law, for any purpose other than to provide services requested by you, with your consent, or for other purposes expressly authorized by California law, such as to detect security incidents.

Your Rights to Access

You have the right to request access to specific pieces and categories of personal information we collected about you in the past 12 months. You can exercise your right to access by submitting a request through the Trademore privacy dashboard or by sending an email to privacy@trademore.com. We will honor up to two consumer rights requests every twelve months as required by California law.

Your Right to Delete

You have the right to request that we delete personal information we have about you unless we need it for specific reasons described by the CCPA. Requests that Trademore delete personal information are subject to exemptions under the CCPA. All personal information that we collect and retain is used to provide our services to you and for related purposes as described in this Privacy Policy, and for other purposes allowable by California law. We will retain certain information required for security, legal, or other business or commercial purposes only for as long as reasonably necessary for business, accounting, tax or legal purposes and then securely delete it. You can submit a request to delete by sending an email to privacy@trademore.com.

Your Right to Correct

You have the right to request that we correct personal information that you believe is inaccurate. You can exercise your right to correct by submitting a request through the Trademore privacy dashboard or by sending an email to privacy@trademore.com.

Your Right to Opt Out of the Sale or Sharing of Personal Information

The California law gives you the right to opt out of the sale or sharing of personal information. The term “sale or sharing” is broadly defined to include sharing personal information for monetary or other valuable consideration and the sharing of your information for cross contextual advertising purposes, but does not cover all sharing of personal information.

We allow third-party advertising companies to collect information about your activity on our website through cookies and other web technologies to inform our and others’ cross contextual advertising. This activity may be considered “sale or sharing” under the California law.

o opt out of the use of your information for this activity please visit Your Privacy Choices, or visit the Digital Advertising Alliance's Consumer Choices page to learn more about how you can limit this type of advertising. App users can opt out by using your device settings to “Limit Ad Tracking” (for iOS devices) or “Opt out of Ads Personalization” (on Android devices).

Your Right to Not Be Discriminated Against

We will not discriminate against you if you exercise any rights described in this section. We will not deny goods or services, charge different prices or rates for goods or services, or provide you a different level or quality of goods and services. You also have the right to receive information about the financial incentives that we offer to you.

Where to Exercise Your Rights

You can exercise your right to access or correct data by submitting a request through the Trademore privacy dashboard or by sending an email to privacy@trademore.com. You may submit a request to delete personal information by emailing us at privacy@trademore.com.

We require you to verify your identity using the processes described in the dashboard before we fulfill your request.

We endeavor to respond to your requests within 45 days, but it may take up to 90 days. If we need more than 45 days, we will contact you to let you know that we need additional time.

You can authorize an agent to exercise your California privacy rights on your behalf. To designate a California business or individual as your agent, we first must verify your identity. Simply log-in to the Trademore privacy dashboardwith your credentials, or with your order number and email address, and follow the instructions for exercising your privacy rights. There you will receive instructions on how to assign an authorized agent for your account.

o opt out of “sale or sharing”, please visit Your Privacy Choices.

If you have questions about any of your rights under California law that are described above, you can email us directly at privacy@Trademore.com.

Other California Privacy Rights

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

NEVADA PRIVACY RIGHTS

Nevada law allows consumers to opt out of the sale of personal information by online service providers such as website operators. Nevada law defines “sale” as the exchange of certain personally identifiable information for money, where the recipient also intends to sell that information. Personally identifiable information includes name, address, phone number, Social Security number, or any identifier that can be used to contact a consumer electronically.

Trademore doesn’t sell personal information as defined by Nevada law and has no plans to start selling personal information as defined by Nevada law. If Trademore begins selling such information, existing customers will be opted out.

If you have questions, please email us at privacy@trademore.com.

VIRGINIA PRIVACY RIGHTS

Virginia consumers have certain rights as it relates to personal information. These rights include the right to know what information we collect about you and how we use it; to access and delete certain information; to request that we correct information that you believe is inaccurate; to opt out of having personal information about you sold, used for targeted advertising to you, or used to build a profile about you to make legally or similar significant decisions about you; to have us not use sensitive data about you without your consent; to not be discriminated against for invoking these rights; and to appeal the denial of a request to exercise one of these privacy rights.

Your Right to Know

We describe the personal information we collect and how we use it in this Privacy Policy. We, and service providers acting on our behalf, collect personal information when you interact with us and use our Services,and from our network and the devices you use. Depending on how you use our services and how you interact with us, we may collect these categories of personal information:

We use the information collected for business and commercial purposes as well as disclose it to third parties, such as vendors and partners and to law enforcement, among others, as detailed elsewhere in this Policy. “Business and commercial purposes” includes providing our services to you; communicating with you and providing customer service; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes. Examples and additional detail about these types of uses can be found in this Privacy Policy.

We allow select third parties to directly collect information about your activity on our site using cookies, pixels, web beacons, scripts, social network plugins, and similar technologies. These ad entities use information they collect to help us provide more relevant Trademore advertisements on other websites and apps and may also use information for their own or others’ advertising purposes. For information about how to opt out of these activities, please visit the “Your Right to Opt Out of Sale or Sharing of Personal Information” section below.

We do not have actual knowledge that the personal information of consumers under 16 years of age is included in this selling or sharing.

Virginialaw defines sensitive personal information to include: personal data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexual orientation, or citizenship or immigration status; processing genetic or biometric data for the purpose of uniquely identifying you; personal data collected from a known child; and precise geolocation data. We do not use, sell, share, or disclose sensitive personal information for any purpose other than to provide the goods or services requested by you, with your consent, or for other purposes expressly authorized by Virginia law.

Your Rights to Access

You have the right to request access to specific pieces and categories of personal information we collected about you. You can exercise your right to access by submitting a request through the Trademore privacy dashboard or by sending an email to privacy@trademore.com.

Your Right to Delete

Requests that we delete personal information we have about you are subject to exemption under Virginia law. We will retain certain information required for security, legal, or other business or commercial purposes only as long as necessary for business, accounting, tax or legal purposes and then securely delete it.

All personal information that Trademore collects and retains is used to provide service to you and for related purposes as described in this Privacy Policy. You can submit a request to delete by sending an email to privacy@trademore.com.

Your Right to Correct

You have the right to request that we correct personal information that you believe is inaccurate. You can exercise your right to correct by submitting a request through the Trademore privacy dashboard or by sending an email to privacy@trademore.com.

Your Right to Opt Out of the Sale of Personal Information and Targeted Advertising

Virginia consumers have the right to opt out of the sale of personal information and the right to opt out of certain targeted advertising practices. The term “sale” is defined to mean the exchange of personal data for monetary consideration and “targeted advertising” means using information from your activities across non-affiliated websites and apps to determine your interests and target our advertising to you.

We do not sell information as defined by the Virginia law.We allow third-party advertising companies to collect information about your activity on our website and in our app, for example through cookies and other web technologies to inform our and others’ cross contextual advertising. This activity may be “targeted advertising” under Virginia law.

o opt out of targeted advertising, please visit Your Privacy Choices, or visit the Digital Advertising Alliance's Consumer Choices page to learn more about how you can limit this type of advertising.App users can opt out by using your device settings to “Limit Ad Tracking” (for iOS devices) or “Opt out of Ads Personalization” (on Android devices).

Your Right to Opt Out of Automated Decision Making

We do not use personal information to profile in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.

Your Right to Appeal

If we deny your privacy rights request, you have the right to appeal that decision. You can submit an appeal to privacy@trademore.com.

Where to Exercise Your Rights

You can exercise your right to access or correct data by submitting a request through the Trademore privacy dashboard or by sending an email to privacy@trademore.com. You may submit a request to delete personal information by emailing us at privacy@trademore.com.

We require you to verify your identity using the processes described in the dashboard before we fulfill your request.

You can authorize an agent to exercise your Virginia privacy rights on your behalf. To designate a California business or individual as your agent, we first must verify your identity. Simply log-in to the Trademore privacy dashboard with your credentials, or with your order number and email address, and follow the instructions for exercising your privacy rights. There you will receive instructions on how to assign an authorized agent for your account.

To opt out of targeted advertising, please visit our Your Privacy Choices page.

If you have questions about any of your rights under Virginia law that are described above, you can email us directly at privacy@Trademore.com.

VIII. INTERNATIONAL USERS

The site and services are designed for and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. We make no representation that the site or services are operated in accordance with the laws or regulations of any other nations. By using the site and services and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

IX. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the site or use the services to stay informed of our privacy practices.

X. STILL HAVE QUESTIONS?

If you have any questions about this Privacy Policy or our practices, please contact us via email at privacy@Trademore.com.